1. FNB Bank South Africa - 01 Invalid To Product Number. One of our clients faces an error when choosing FNB bank for deposit. What does it mean? What can we recommend to the client?
Does the client have any other listed beneficiaries on their account?
The error is from FNB. It looks like they are doing a CDV check for products on the account number. Then it fails hence they are unable to complete the payment.
The issue is with the client's bank account/FNB not with EFT secure. We think the BANK account verification FNB does fail. It could be because there are other beneficiaries on the account.
Other bank accounts or banks should work.
Note that during the EFT secure payment, if the bank is unable to process payment for any reason, it will fail.