Payouts
Both the secret and public keys are required to make a payout request. You can always generate a new secret key whenever it gets compromised.
The merchant account can only have one set of keys and therefore when you generate a new secret key, we replace the old one.
Note that, the old key is only replaced when you click the save button on the form where you get displayed the new secret key. Always make sure you click the save button after you have copied the newly generated secret key.
For your account balance security purposes, we require you to white list all the IP addresses where the payout API requests will be initiated from. This is an extra layer of security that helps just in case the API keys have been compromised on your side. This could help safeguard your funds.
You need an account balance in the currency of the destination. e.g if you are paying to Uganda, you need UGX balance, KES for Kenya, NGN for Nigeria as specified here.
There are few ways to float your balance;
Make collection requests first. Allow customers to top-up funds via the channel or country you wish to make payouts to.
Bank Transfer. Send us funds to our bank account to manually credit your sub-account accordingly based on where you want funds allocated. Our finance team will need to advise whether this option is possible depending on the country you would like to avail balance/float in. Some countries might not be possible and hence you are left with the option of making collections in that country first. Whenever possible. Please note that the minimum transfer amount is 1,000 USD equivalent. We cannot use this method to avail funds less than that.
Float transfer. If you already have a balance in one country. We can assist you to transfer float from that country to a new country where you would like to start making payouts. Our finance team will need to advise whether this option is possible depending on the country you would like to avail balance/float in. Some countries might not be possible and hence you are left with the option of making collections in that country first. Whenever possible. Please note that the minimum transfer amount is 1,000 USD equivalent. We cannot use this method to avail funds less than that.
